Happy Labor Day

CUSTOMER SERVICE

its a tightness
in the small of your back
that reminds you
not to kill the customer

the customer is always right

exactly right about
your outdated equipment
short-sighted management
underqualified staffing
ill-prepared strategies
badly-timed promotions
awkward public relations
and odd-smelling restrooms

you can't kill the customer
for being right
and the small of your back
reminds you

eight
hours
a
day.

(c)2007DaveDonovan